Can I order a ring size 9?
Yes, we can make any ring size to order. Smaller or bigger sizes than 5, 6 and 7 will take 4-6 weeks to deliver. Please email email@example.com and we will assist you with your order.
How do I clean my IZ jewelry?
Do not clean gold plated jewelry with chemicals, instead gently wipe with a damp towel. Treat the jewel with care to ensure its longevity. Do not swim, bathe, or shower in your jewelry. Avoid unnecessary exposure to heat and moisture when possible.
How do I do if I have an allergic reaction?
We do not use nickel as a base metal, nor do we plate with nickel silver. Our chains are gold filled or silver and free of nickel in the base metal. Our hypoallergenic gold filled or silver ear wires/posts are free of nickel and can be worn by everyone, without a risk of irritation. If you experience an allergic reaction, you may consider to be tested for every metal allergy.
How do I do if my chain breaks?
Purchased from Izaskun Zabala
For all repair inquiries, please email firstname.lastname@example.org. Please include your name, description, photo of the damage, and proof of purchase. All repairs are subject to labor, material and shipping charges. We reserve the right to deny unreasonable repairs.
Purchased from another stockist
Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email email@example.com and we will do our best to assist you.
How long does it take for custom orders?
Custom orders will take 8-12 weeks depending on the complexity of the project. Please email firstname.lastname@example.org and we will assist you with your inquiry.
How do I measure my ring size?
Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact email@example.com.
Using the fit chart: Find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring.
Important: Before you print, make sure to uncheck any "Scale to Fit Page" check boxes. We cannot guarantee that ring sizing via paper will be accurate. We highly recommend getting sized by a local jeweler.