Shipping & Returns

SHIPPING

Please allow 3-5 business days for your order to be shipped, unless it is made to order, then allow one to two weeks for production. We will notify you when it has been sent.

Ring sizes made to order may take up to 4 weeks to be shipped. Custom projects may take 6-8 weeks to be shipped. We will notify you when it has been sent.

Domestic shipments

Orders ship for a flat rate of $8 via USPS First Class and tracking number will be sent via email. Shipments will require a signature upon delivery if the contents is $500+.

Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email izaskunzabalajewelry@gmail.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request.

International shipments

Orders ship for a flat rate of $20 via USPS Priority and tracking number will be sent via email. If any, international duties and taxes will be calculated and you will be informed of any extra charges before processing the shipment.

If your country is not available to ship to, please email izaskunzabalajewelry@gmail.com and we will assist you with your purchase.

RETURNS/ EXCHANGES

If you are not satisfied with an item that you purchased from Izaskun Zabala, you may return or exchange it within 14 days of original delivery. Items must be returned in unworn condition with original packaging.

To request a return or exchange, please send an email to izaskunzabalajewelry@gmail.com so we can provide you with a return authorization number. No items will be accepted without this number. Make sure items are well packaged for return and insured, Izaskun Zabala will not be responsible for any damages that occur or lost shipments.

Refund or exchange will be issued once item is received in original condition. You will be notified by email when credit is issued. Shipping and handling costs are not refundable and Izaskun Zabala is not responsible for return shipping.

Any item damaged on arrival will be repaired or replaced at no additional charge. Claims must be made within 3 days of delivery.

Any items bought on sale are final sale. We reserve the right to deny unreasonable returns, and exchanges.